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Hi there! I'm Ryan

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Ryan King

Engineer III at Edward Jones

As an IT professional and technology generalist with 15 years of industry experience, I apply my versatility and adaptability to systems administration, site reliability engineering, DevOps, and people leadership. My combination of outstanding technical and soft skills has resulted in a track record of exemplary end user experience, increased system reliability, and resolution of complex issues. I am experienced in network administration, cybersecurity, technical writing, project management, and many IT frameworks and methodologies. In my spare time, I am an avid homelabber and tinkerer, keeping on top of emerging technologies through the time-honored tradition of breaking stuff and figuring out how to fix it.

DevOps
Teamwork
Scripting
Linux Administration
Leadership
Breaking Things

Skills

Automation
Automation

Experienced with numerous automation tools and processes, including CI/CD, Infrastructure as Code, Ansible, and Jenkins.
Cloud Computing
Cloud Computing

Well-versed in most cloud and virtualized computing technologies, including Azure, SaaS, PaaS, IaaS, AWS (S3 and ECS), and self-hosted solutions.
Collaboration
Collaboration

Excels working alongside others as a peer, mentor, and leader. Excellent communicator and empathetic partner.
Containerization
Containerization

Familiar a number of containerization tools, including Docker, Kubernetes, and AWS ECS.
Detail-Oriented
Detail-Oriented

Thorough and persistent in all aspects of work. Excellent at documenting processes and maintaining organization. Peristent in performing root cause analysis.
Methodology
Methodology

Familiar with many IT and development frameworks and methodologies, including Agile, Scrum, Kanban, ITIL, and DevOps.
Network Administration
Network Administration

Skilled in CDN, HTTP/S, DHCP, firewalls, DNS, VLANs.
Scripting
Scripting

Comfortable writing and executing scripts in a variety of languages, including bash, batch, Powershell, Python, and JavaScript.
Site Reliability
Site Reliability

Creatively implements solution to complex problems, applying a wide array of skills and processes to ensure highly reliable systems, environments, and applications. Incident monitoring and analysis via Splunk, Grafana, and Dynatrace. Debugging, load balancing, DevOps, testing.
Systems Administration
Systems Administration

Advanced knowledge of configuring, deploying, and maintaining servers and workstations running Windows, Linux, and macOS through both graphical and command line interfaces. Expertise in managing device compliance and security via Jamf Pro, Intune, Active Directory, LDAP, group policy management, and Microsoft Endpoint Configuration Manager. Experience with mobile device management via configuration and deployment of MDM profiles.
Time Management
Time Management

Excels as a self-starter, working well in remote and asynchronous or flexible arrangements. Experienced in on-call rotation responsibilities. Skilled in capacity planning and task delegation.
Versatility
Versatility

Adaptable and flexible, with a broad skillset and a love for learning. Able to fill many roles and perform at a high level, from support to operations to engineering to people leadership.

Experience

1
Edward Jones

Nov 2022 - Present

St. Louis, MO

Edward Jones is a leading North American financial services firm.

Engineer III

Nov 2022 - Present

Responsibilities:
  • Assemble, configure, install, maintain & tune complex infrastructure components.
  • Analyze, design, code & document programs and enhancements.
  • Provide guidance on the business impact of the systems supported, development of best practices, & IS processes and tools.
The Purple Guys

March 2022 - August 2022

Kansas City, KS

The Purple Guys specializes in IT Support Services, providing Backup & Disaster Recovery, Cloud Services, Cybersecurity, and IT Consulting.

Field Systems Analyst II

March 2022 - August 2022

Responsibilities:
  • Implement, maintain, and support IT systems and infrastructure for multiple clients.
  • Resolve complex server, networking, software, and hardware issues as point of escalation for peers.
  • Foster and maintain client-service provider relationships.
2
3
University of Kansas

July 2018 - March 2022

Lawrence, KS

The University of Kansas is a public research university with its main campus in Lawrence, Kansas.

Senior IT Support Technician

July 2018 - March 2022

Responsibilities:
  • Manage workstations, servers, and software for several university departments’ faculty and staff.
  • Hardware repair, deployment, and inventory.
  • Application imaging and deployment. Large-scale project design and management.
BestMacs

May 2017 - July 2018

Lawrence, KS

Managing the risks of computers, cloud, and cybersecurity for businesses that depend on Apple, Microsoft, or Google.

IT Specialist

May 2017 - July 2018

Responsibilities:
  • IT systems design, maintenance, and support for multiple clients.
  • Hardware installs, application packaging and deployment, data backup and recovery.
  • Support ticket distribution, social media management, marketing, and technical writing.
4
5
Apple, Inc

March 2012 - April 2017

Cupertino, CA

Apple Inc. is an American multinational technology company headquartered in Cupertino, California.

Senior AppleCare Advisor, Mac+

March 2012 - April 2017

Responsibilities:
  • Advanced iOS and Mac troubleshooting as point of escalation for peers.
  • Diagnostics and log collection and review.
  • Creation and delivery of training content in support of lower level technicians.

Education
University of Kansas
2007-2011
BM in Voice Performance
GPA: 3.5 out of 4

Projects

Legacy Application Disaster Recovery Exercise
Legacy Application Disaster Recovery Exercise
Project Lead 2024

Modernized recovery processes for a mission-critical legacy faxing system (Kofax) with no internal SME or vendor support.

professional
Details
Self-Hosted Real-Time Gaming Platform
Self-Hosted Real-Time Gaming Platform
Developer & Maintainer Ongoing

Self-hosted, low-latency virtual tabletop (VTT) platform for 10+ concurrent users with custom WebRTC integration.

personal
Details
Cross-Platform Automation & Monitoring Bot
Cross-Platform Automation & Monitoring Bot
Developer & Administrator Ongoing

Self-hosted Discord bot serving 100+ users across 5+ servers with custom CI/CD-like automation pipelines, acting as a microcosm of distributed systems engineering.

personal
Details
Responsive Portfolio Static Site Infrastructure
Responsive Portfolio Static Site Infrastructure
Web Developer & DevOps Engineer Ongoing

Globally deployed, responsive portfolio site showcasing recent work and accomplishments, written in Go and following infrastructure-as-code best practices.

personal
Details

Accomplishments

Apple Certified Macintosh Technician
Apple, Inc

Teaches students portable and hardware specifications, troubleshooting techniques, technician safety, take-apart procedures, and service-specific guidelines and resources. This certification is for the repair and diagnostics of all Macintosh desktops, portables, and servers. This certification is required to perform warranted hardware repairs for an Apple Authorized Service Provider.

Apple Certified Support Professional
Apple, Inc

The Apple Certified Support Professional certification recognizes the knowledge needed to support and troubleshoot Apple devices in a large organization as a level 1 or 2 help desk professional.

CompTIA IT Fundamentals+
CompTIA

The CompTIA IT Fundamentals (ITF+) exam focuses on the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, software development and database use.

Linux Essentials Certification
Linux Professional Institute

The Linux Essentials certificate validates a demonstrated understanding of the following: FOSS, the various communities, and licenses. Knowledge of open source applications in the workplace as they relate to closed source equivalents. Basic concepts of hardware, processes, programs and the components of the Linux Operating System. How to work on the command line and with files. How to create and restore compressed backups and archives. System security, users/groups and file permissions for public and private directories. How to create and run simple scripts.